An Amote subscription gets canceled once you uninstall the app through Shopify, or close down your e-store manually. Our support team can not cancel the app for you as mentioned in the Support Policy.
To uninstall/remove an app from your Shopify store, please follow these below steps:
Going through your Shopify admin > Settings > Apps and Sale channels
Locate the app you want to uninstall.
Click the Remove button.
Note:
Shopify will still charge the current 30-day billing cycle if the charge is already started, even if you've already uninstalled the app.
If you want to pause your store for some time, please help to uninstall our app as well, in order to avoid AUTO-charging when your store moves to the "Pause and Build" plan.
Refer to this Shopify article about how to pause, or close your store.
If you change your mind later on or are ready to re-publish your store (after uninstalling), you can always re-subscribe to Amote apps at any time. Just install the app, and all your data will be synced back.
We will wipe your data after uninstalling for 3 months for Paid plan users, and after 45 days for Free plan users. This will perform automatically, so make sure to re-install the app before that time.
If you have any further questions, please contact us for further support via our email at support@amote.app.
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